FREQUENTLY ASKED QUESTIONS

Yes, cancellations and changes will be accepted within 12 hours after the order is placed. If your order has already shipped, we will not be able to accept cancellations or changes.

Yes! Enter the gift message in the "order note" section in your shopping cart. Our team will include a card with your message in your order.

Yes, we offer free shipping on orders over $150.

Your foods will be kept nice and cold in our insulated boxes lined with eco-friendly wool insulators, and packed with a brick of dry ice. We ship frozen perishable products Monday-Wednesday to avoid any weekend delays at the carrier. All frozen orders ship no slower than 2-day air.

You will receive an email with your package tracking number when your order ships. We ship frozen perishable products Monday-Wednesday to avoid any weekend delays at the carrier. All frozen orders ship no slower than 2-day air. If it has been more than 48 hours since you received a confirmation email with your tracking number and your order has not yet shown up, please reach out to us at info@janefoodie.com.

Perishable food products cannot be returned.

If your order arrives damaged, please immediately document the damage by taking photos, and reach out to us at info@janefoodie.com. We will determine if your order can be replaced or refunded.

The dry ice in your package will disappear on it's own, but be sure to handle it with caution! Dry ice is carbon dioxide, and can cause extreme burns to bare skin. Do not touch dry ice with your bare hands, and allow it to dissipate in a well ventilated area. Be sure to keep out of reach of children.

We make our foods fresh with all natural, high quality ingredients, and immediately flash freeze them. This means we drop the temperature of the food to -40ºF in minutes, which keeps ice crystals from forming- the main culprit for why food degrades in your freezer when frozen regularly. By flash freezing, our food stay fresh in your freezer for 2 years and retains the same nutrient density, flavor and texture as the moment it was freshly made.

Jane Foodie is located in New York's beautiful Hudson Valley. Planning a visit? Learn more about Jane Foodie Market here.

Store all foods in your freezer immediately upon arrival. Our foods are safe in your freezer for up to 2 years.

Yes, all of our foods are precooked or parbaked, so all they need is a quick reheat.

All foods are labeled with their respective reheat instructions. They can be warmed in the oven, microwave, toaster oven or air fryer. Most of our foods do not required any thawing, but if you prefer to thaw your soup, stew, or sauce to speed up the reheating time, we suggest thawing in the refrigerator overnight.